Does Your Business IT Support Contract Still Include Microsoft Windows XP?

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If you have a business enterprise IT support contract from your IT Assistance Organization you would expect IT Help for your Windows XP computers to be included.

But that may possibly not be rather the case

The dilemma is that Microsoft Windows XP is now rather old -not rather prehistoric in personal computer terms, but at least Jacobean!

Microsoft goes through a phased withdrawal of its goods to give users a particularly reasonable amount of time to upgrade. Three are three most important phases:

  1. Mainstream support - full assistance which includes bug fixes, security fixes and style improvements. Microsoft commits to give mainstream assistance a item for a minimum of 5 years right after release.

  2. Extended assistance - soon after five years or two years right after the replacement product comes out it goes into Extended Support with only bug fixes and security updates.

  3. Custom assistance - right after 5 years on Extended Help (or 2 years just after the second successor item is released). For the duration of this phase Microsoft only supports the product on a chargeable basis. In other words for all practical purposes it really is unsupported for small to medium sized corporations.

Microsoft no longer offers what it calls "Mainstream Assistance" for Windows XP and hasn't carried out so for nearly three years. Microsoft Windows XP is now on Extended Assistance till early 2014.

It is not reasonable to expect your business enterprise IT help organization to support a piece of software that the author themselves no longer supports. The trouble is that usually your Small business IT Assistance Company hasn't produced you aware of this IT Help trouble.

What does this mean for Windows XP IT Assistance?

Microsoft Windows XP went out of Mainstream Help on April 2009. If you are operating Windows XP you need to be conscious that Microsoft only delivers security updates now - no design updates, no bug fixes.

If you do have a trouble Microsoft aren't going to fix it for you unless you are highly important or you pay them a lot of funds. Neither of these applies to several SMB's, if any at all.

In brief your Business IT Help Company will be unable to aid you with most Windows XP troubles, for the reason that it is out of their manage to do so. Nonetheless given that XP has been about for really some time most of the troubles have been ironed out.

What does your IT Assistance Company say?

Most IT organizations will have a clause buried deep in their contract that absolves them of any responsibility for products that are no longer supported or totally supported by the software program author.

At face-worth that appears to be perfectly reasonable. Soon after all, if Microsoft isn't prepared to present help how can your Company assist you?

On the other hand it is not affordable of your IT Help Organization to preserve quiet about it.

I'm confident they aren't deliberately hiding the Microsoft Windows XP IT Support issue from you. They likely believe you know or they aren't proactive at keeping you informed.

Why do you have to have to know that Windows XP is out of Mainstream IT Support?

You need to have to budget to replace these computers. Across the complete business this could be really a considerable price. Even for a little or medium sized small business the costs could run to tens of thousands. That's a expense that most SMB's will want to know about nicely in advance.

And just in case your IT Help Firm is not keeping you informed

If you have any Microsoft Windows XP computers you need to upgrade to Windows 7 inside the subsequent couple of years. The greatest way of doing this is the planned replacement of old XP machines as they come to the end of their life. They should be replaced with newer PC's operating Windows 7 or Windows 8 in the not too distant future.

Title Post: Does Your Business IT Support Contract Still Include Microsoft Windows XP?
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Author: Dede Purnama

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